Whether you have decided to come to Singapore or you are exploring this option, we are here to help you to coordinate all aspects of your journey to, within and from Singapore. Simply email us a brief description of your condition or type of doctor you are looking for and we will connect you with a suitable specialist or give you general advice.

“What is the best hospital/medical centre/doctor for my condition?”, “What is the estimated cost for the procedure?”; “How long should I plan my visit to Singapore?”, “What procedure do I need?” –are the most common questions from our patients.

Medical enquiry

The usual time for doctor’s reply is around 1-3 days (private healthcare sector).

We would need the following documents:

• Medical report or brief description of your condition.

• MRI,CT,X-ray or other related to your condition scans (if any)

• Current symptoms and complains

Make an appointment

• Passport copy

• Preferred date & time

• Preferred doctor or hospital/medical centre

We can arrangement the appointment for you within a day if the requested doctor available. In the event if the requested doctor is not available on the requested date, we will propose alternative options for you.

Emergency cases

We can arrange the medical evacuations by air ambulance. This is done by our reputable partner in Singapore.

Travel arrangements & Visa

Some nationalities require a visa to Singapore prior your travel. We will be happy to assist you if you need a visa as well as other travel-related services such as hotel, service apartments, transportation, airport meeting and transfer services. We can also offer advice on things to do in Singapore such as sightseeing and leisure activities.

For more information on the visa requirements, please check the Immigration & Checkpoints Authority website here

Translation & Interpretation

We provide translation & interpretation for patients from Russia and C.I.S countries, Indonesia and Vietnam. Our medical translators have many years of experience in the medical field and have adequate knowledge of the medical terms and procedures as well as of the healthcare industry.

Patient Confidentiality

Rest assured that all your documents will be subject to strict confidentiality and privacy procedures throughout the entire translation process as well as during the interpretation service.

Our dedicated customer team representatives and interpreters have adequate knowledge and many years of experience in the healthcare industry and are committed to deliver smooth, efficient and high quality service to you or your loved ones.

We are able to provide comprehensive set of services that are suitable for your needs to help you feel secure during treatment in Singapore.

Some of the important services:

• Schedule all your appointments with doctors (especially it is important when you are managed by the team of doctors). Personal appointment reminders

• Assisting in pre and post hospital admission or discharge

• Follow up with the doctors and clinic

• Visa extension service

• Hospital visits

• Patient updates to family members

• Interpretation and concierge services.

You can always call us if you have questions or need an urgent assistance during your stay in Singapore. We would listen to your requests or concerns and help to address any issues that you may have.

We will help you to communicate with the doctors, nurses and other staff, if you have any questions or need any assistance after you go back to your home country.

• Follow up on the outstanding documentations or medical reports/tests

• Follow up with doctor if you have any questions or concerns about your treatment or symptoms

• Translation of medical documentation, scans, blood tests (Russian language)

• Arrangement of follow up appointments